These Terms & Conditions set forth the legal agreement between you, the customer, and Colliers Wood Flowers regarding the use of our online flower delivery services. By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms are designed to help you understand our procedures and your rights when placing an order for flower delivery in Colliers Wood and the surrounding areas.
These Terms & Conditions apply to all customers ordering through the Colliers Wood Flowers website for the delivery of floral products and associated gifts to addresses within Colliers Wood and neighbouring locations. All transactions, communications, and agreements formed on this website are governed by these Terms & Conditions.
The process for ordering flowers and gifts online from Colliers Wood Flowers is as follows:
All prices on the Colliers Wood Flowers website are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable. Payment for online orders may be made via major credit and debit cards accepted on our checkout page. Your payment will be processed in full at the point of purchase to secure your order.
Please ensure all payment details are accurate and up to date, as incorrect information may delay the processing of your order. In cases where payment cannot be processed due to errors in the information provided or insufficient funds, your order will not be fulfilled and you will be notified accordingly.
We use secure payment gateways to process transactions. Colliers Wood Flowers will not store your payment details beyond the period necessary to process the order, adhering to applicable data protection regulations.
If you require a VAT invoice or payment receipt, please indicate this during checkout and it will be included with your order confirmation.
Due to the perishable nature of our products, orders may be cancelled or amended up to 24 hours prior to the scheduled delivery date. To request a cancellation or change, please contact us via the customer service portal on our website quoting your order reference number. We cannot guarantee amendments or cancellations submitted with less than 24 hours’ notice before delivery.
Once an order has been prepared or is out for delivery, cancellations or changes are no longer possible. If you have ordered for same-day delivery, cancellations or amendments must be requested immediately as products are processed rapidly to meet tight delivery windows.
In the unlikely event that we are unable to fulfill your order due to a stock shortage, supply issue, or any other circumstance beyond our reasonable control, you will be informed as soon as possible. We will offer you an alternative product or a full refund to your original payment method.
While we strive to deliver arrangements exactly as depicted and described on our website, flowers are seasonal and supplies can vary. There may be occasions where chosen blooms or containers are unavailable. In such cases, we reserve the right to substitute items of equal or greater value and similar style and colour. If a significant substitution is necessary, we will endeavour to contact you before delivery.
If, upon receipt, you are unhappy with the substitutions made, please contact us within 24 hours of delivery and we will discuss a suitable resolution, which may include a replacement or refund at our discretion.
Colliers Wood Flowers offers floral delivery to addresses within Colliers Wood and neighbouring districts. During checkout, you will be asked to specify your preferred delivery date. While we aim to fulfill all orders on the stated date, delivery times cannot be guaranteed, especially during peak occasions such as Valentine’s Day or Mother’s Day.
It is your responsibility to ensure that someone is available to receive the delivery at the specified address. If the recipient is not available, our delivery driver will follow your instructions (e.g. leaving with a neighbour or in a safe place), or at our discretion may leave a calling card with instructions on how to collect or rearrange delivery. We cannot accept liability for flowers that perish due to missed or delayed delivery when recipient or sender is unavailable or unreachable.
In rare instances of delivery failure caused by events outside our control, such as road closures, severe weather, or incorrect/difficult-to-locate addresses, we will contact you to rearrange delivery. Should delivery not be completed, we will issue a refund or redelivery at no additional cost.
We pride ourselves on providing fresh, high-quality flowers. However, due to the nature of organic products, some variation in size, shade, or maturity may occur. Upon delivery, please keep arrangements hydrated and follow any care instructions provided. If you are dissatisfied with the quality or freshness of your delivered item, please notify us within 24 hours of receipt. Where justified, we will offer a replacement bouquet or a refund, subject to review and at our discretion. Supporting photographs may be required to process your complaint efficiently.
You may include a personal message card with your order. Please ensure that any messages submitted adhere to respectful language; we reserve the right to refuse or alter messages containing inappropriate or offensive content.
Certain bouquets may be available with additional gifts, such as chocolates, vases, or soft toys. All such items are subject to availability. Where a chosen gift is unavailable at the time of fulfillment, we reserve the right to substitute with an alternative of equal or greater value.
When placing an order with Colliers Wood Flowers, you agree to provide accurate and complete information regarding recipient details, delivery address, payment information, and special instructions. You warrant that you are legally entitled to use the payment method provided and that you are over 18 years of age. Should any information be incorrect, delivery problems and delays are likely. Colliers Wood Flowers will not be held liable for such errors on the part of the customer.
While we strive to deliver an excellent service, Colliers Wood Flowers’ liability to you in respect of any order shall not exceed the purchase price of the products. We do not accept liability for indirect or consequential losses arising from your use of or reliance on our products or services. Nothing in these Terms & Conditions shall limit our liability for death or personal injury caused by our negligence or for any liability that cannot be lawfully excluded by applicable law.
We will not be responsible for failure to perform, or delay in performing, any of our obligations where such failure or delay results from events or circumstances outside our reasonable control, including but not limited to natural disasters, strikes, delivery delays by third parties, or legislative constraints.
All content shown on the Colliers Wood Flowers website, including photographs, text, designs, logos, and graphics, remains the intellectual property of Colliers Wood Flowers or its licensors. You may not reproduce, modify, or commercially exploit any part of the website content without our prior written permission.
Colliers Wood Flowers processes personal information in accordance with current UK data protection legislation. Your personal details are used solely for order processing, delivery, and aftercare communications. For full details of how your information is managed, please refer to our Privacy Policy. We do not share your details with third parties except where necessary for order fulfillment (e.g. delivery services).
These Terms & Conditions, and any disputes arising from or in connection with them, are governed by the laws of England and Wales. By using our website or placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any matters or disputes.
Colliers Wood Flowers reserves the right to amend or update these Terms & Conditions from time to time without prior notice. The latest version will always be available on our website and will apply to any orders placed after the revision date. If any part of these Terms & Conditions is deemed unenforceable by a court, the remaining terms shall remain in full effect.
Should you have any questions, concerns, or issues regarding these Terms & Conditions or your order, please contact us via our customer service portal online. We strive to respond to all enquiries promptly and aim for customer satisfaction in every transaction.
These Terms & Conditions are applicable to all customers in Colliers Wood and the surrounding areas, ensuring clarity, fairness, and peace of mind when using Colliers Wood Flowers for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colliers Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colliers Wood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
